Last updated: September 03, 2020
Thank you for shopping at Through a Travel Lens.
If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
Since https://www.througatravellens.com offers non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product download link is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.
We stand by our products and can personally attest to their quality. However, we realize that exceptional circumstance can take place. While our business is in selling products, we would rather maintain a satisfied customer base than naked profiteering.
If you are not satisfied with our products and are still within 14 days of your original purchase date, your request for a refund will be honoured, no questions asked. Submit the refund request via this e-mail: [email protected]
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Through a Travel Lens.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Through a Travel Lens, accessible from https://www.throughatravellens.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: [email protected]
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order. You may incur fees for such reimbursement.
Conditions for Refunds
In order for the Goods to be eligible for a refund, please make sure that:
- The Goods were purchased in the last 14 days
The following Goods cannot be refunded:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse refunds of any merchandise that does not meet the above refund conditions in our sole discretion.
Should you open a dispute, instead of asking for a refund, we will keep 50% of the disputed amount while we gather evidence for our submission of the refund.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]